FAQ

FAQs

Frequently Asked Questions

First, we want to express our deepest condolences. If your pet has passed away at home, contact us immediately. Until arrangements are made, place your pet in the coldest part of your home, on a plastic sheet with a blanket or towel, and cover them with another blanket.

Laws vary by location. Check with local authorities for regulations on home burials. We also offer pet cemetery interment options at our Hamilton office.

What are the options for pet aftercare?

We offer True Private Cremation, communal cremation, and burial services. Our pet cemetery provides a peaceful resting place for your beloved pet.

Cremation Services

What is pet cremation?

Cremation is a gentle process that uses heat to transform your pet’s body into ashes. The remains are then carefully processed and placed in a sealed cremation bag, ready for return in an urn or memorial chest.

What is “True Private Cremation”?

True Private Cremation means your pet is cremated alone in a dedicated chamber. This ensures the ashes you receive belong solely to your pet. Learn about the benefits here.

Can I be present during my pet’s cremation?

Yes, we offer witness services, allowing you and your family to be present during the process.

How long does the cremation process take?

The process typically takes 2-4 hours, depending on the size of your pet.

Yes, we can cremate your pet with items like a favorite toy, collar, or blanket upon request.

Yes, we offer aquamation, an eco-friendly alternative to traditional cremation. Aquamation is a gentle process that uses water instead of flame, providing an environmentally sustainable way to honor your pet. See how it works.

How can I memorialize my pet?

We offer a range of keepsakes, including urns, paw print molds, framed prints, and memorial jewelry. You can see those here.

Some of these keepsakes are time-sensitive, so please contact us promptly.

Do you accept returns for keepsakes?

All sales are final. However, if there is a mistake in your order, we are happy to work with you to correct it.

Yes. We offer a range of personalized items that can be ordered even after cremation.

Is it normal to grieve over the loss of a pet?

Absolutely. Grief after losing a pet is natural. We provide resources and support to help you through this difficult time.

Are there pet grief counseling groups available?

Yes, we offer information on pet grief support groups and counseling services on our Pet Loss Resources page.

How long does grief last after losing a pet?

Grief has no set timeline. Everyone processes loss differently. It’s important to allow yourself time and seek support if needed.

Yes, we offer pre-need planning services to help you prepare for your pet’s aftercare in advance.

In most areas, it is legal to scatter ashes, but we recommend checking local regulations for confirmation.

If you have any other questions, or do not see the answer to your FAQs in above, please do not hesitate to Contact Us

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